RO-AR.com : Informing Risk Operations Strategy [Audio version]

Using data to create customer trust

December 19, 2021 ROStrategy Season 3 Episode 4
RO-AR.com : Informing Risk Operations Strategy [Audio version]
Using data to create customer trust
Show Notes

The full interview with Jimmy Hosang from TMAC (The Modular Analytics Company). Here Jimmy talks about the importance of voice communication, in building customer trust, together with some of the analytical approaches that can be overlayed to create even better outcomes. Voice firmed has an important place in the future for contact centres.