RO-AR.com : Numbers, Nuances & Observations
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RO-AR.com : Numbers, Nuances & Observations
Using data to create customer trust
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ROStrategy
The full interview with Jimmy Hosang from TMAC (The Modular Analytics Company). Here Jimmy talks about the importance of voice communication, in building customer trust, together with some of the analytical approaches that can be overlayed to create even better outcomes. Voice firmed has an important place in the future for contact centres.
More insights and videos at https://www.ro-ar.com