RO-AR.com : Informing Risk Operations Strategy [Audio version]

Omni - Channel - multi channel - multi preference, how to manage

November 28, 2021 ROStrategy Season 3 Episode 1
RO-AR.com : Informing Risk Operations Strategy [Audio version]
Omni - Channel - multi channel - multi preference, how to manage
Show Notes

The full conversation with Neil Whitaker, strategic account director at IMIMobile. We have transformed into a multi-communication channel world. With technology platforms expanding all the time, especially during the time of the pandemic, we talk about how this is affecting customers' journeys, the customer experience, and as a business how best to manage all this.