RO-AR.com : Informing Risk Operations Strategy [Audio version]

21. Bernie Smith, Made to Measure KPIs: Finding the best KPIs to measure and monitor performance in the new environment

August 12, 2021 ROStrategy Season 2 Episode 7
RO-AR.com : Informing Risk Operations Strategy [Audio version]
21. Bernie Smith, Made to Measure KPIs: Finding the best KPIs to measure and monitor performance in the new environment
Show Notes

 A conversation with Bernie Smith from Made to Measure KPIs. Bernie, also an author, talks in this full interview about what he has been seeing with his clients in the new post pandemic world regarding the development and use of new KPIs. We also chat about some of the challenges there are in sourcing data, deciding what to measure and then presenting this back to ensure it can drive needed outcomes. A fascinating discussion with some practical advice on what to think about now.