In this conversation with Russell Hamblin-Boone, CEO of the Civil Enforcement Association, we discuss some of the innovations that have been reshaping the sector, highlighting significant regulatory changes, the introduction of the Enforcement Conduct Board, and the nuanced approaches to debt collection in a post-pandemic society.
The conversation sheds light on the complexities of modern enforcement practices, the impact of technology, and the evolving relationship between enforcement agencies, debtors, and the broader community.
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