Peter Wordsworth, from Consumer Duty Services, shares his insights on the evolving landscape of debt advice, the pivotal role of technology, and the impact of regulatory changes on the sector.
With an emphasis on the current economic pressures, he highlights the challenges and opportunities within debt advice, emphasizing innovation, the adoption of digital solutions, and the importance of data-driven decisions.
Peter sheds light on the shifts in consumer behavior and creditor expectations but also outlines the potential path forward for enhancing debt advice services and insolvency processes.
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