In this full interview with Jason Brunet from Pyxis Solutions, we chat about the changing work environment and debt purchase market process in Canada.
A new area of focus is on customer treatment and vulnerability in the Canadian market. A new customer-centric approach to resolving outstanding debt can result in better outcomes for the customer and the debt buyer/creditor. It is a big change underway.
We also discuss hybrid working, which is resulting in challenges with hiring, attrition and retention of staff. A change the market is now starting to adjust to, settling on new tools for management in this new environment.
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